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Frequently Asked Questions

If I am switching providers, how long does it take to get Texans Energy electricity service in Texas?

If you want to switch from your current provider to Texans Energy and if the power at your address is in your name or your spouse's name, service can begin in approximately seven (7) business days. For billed products: Before Texans Energy service can begin at your residence, you must pay your security deposit or send us documentation showing that your deposit can be waived. Please note: if a security deposit is required, Texans Energy must receive the deposit payment prior to the requested service date in order to turn on the electricity.

Is there any possibility to ship my order?

By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.

Can I switch to service with Texans Energy if I am on a contract with another energy company?

We recommend that you contact your current company to ask about your contract expiration date and to learn about cancellation policies for switching to another company.

If I am moving to a new residence, how long does it take to get Texans Energy electricity service in Texas?

If you're starting Texans Energy service at a new residence, your service can begin the same day after you sign up. If you are moving into a residence without power, or if the service is not in your name or your spouse's name, service can begin on approximately the same business days. If you require an expedited move in fewer than three days, please call 1-855-508-3926. There will be an additional cost for an expedited move. For billed products: Before Texans Energy service can begin at your residence, you must pay your security deposit or send us documentation showing that your deposit can be waived. Please note: if a security deposit is required, Texans Energy must receive the deposit payment prior to the requested service date in order to turn on the electricity.

Why do you need a credit check?Popular

This check is done to determine whether you can enroll without paying a deposit. The check is a utility payment data-based search that reviews your history of making payments on your utility services (electric, natural gas, water, etc.).

How do I transfer my Texans Energy electricity service to my new home if I'm moving somewhere in Texas?

We can power your home as long as you remain in Texans Energy's service area. You can transfer your service in one of the following ways:

Transfer online. Be sure to have your new service address and the dates for stopping service at your old location and beginning Texans Energy service at your new location. Call us toll-free at 1-855-508-3926.

How do I renew my plan with Texans Energy?

Simply call our customer care line at 1-855-508-3926 and we will give you our best rate for being such a loyal member.

Why is my power disconnected?New

Your power could be disconnected for two principal reasons:
You have a past-due balance with Texans Energy that has not been paid, and since it is now greater than 10 days past your bill due date, a Disconnection Order has been completed for your service address Your area is experiencing a temporary power outage due to complications with the electricity grid If your disconnection is due to an unpaid past-due balance, Texans Energy mailed a pink Disconnection Notice to your billing address the day after your bill due date. That Disconnection Notice provides you with the past-due balance on file for your account and a scheduled date for Disconnection. You will need to pay this past-due balance in full so that Texans Energy can send the Reconnect order to the Transmission & Distribution Service Provider (TDSP, also known as the utility company) for your area. You can also call Texnas Energy Customer Care at 1-855-508-3926 to request a Payment Arrangement for your past-due balance.
If your disconnection is due to a temporary power outage in your area, you will need to call the TDSP for your area to inquire as to the reason for the outage and to obtain an estimated time frame in which your power will be reconnected. This information can be found on your Texans Energy bill and is provided below by area.
Houston and Surrounding Area
- CenterPoint Energy: 713-207-2222 or 888-572-4399 (toll-free)

Dallas/Fort Worth and Surrounding Areas
- Oncor Electric Delivery: 888-313-6862

- Texas-New Mexico Power: 888-866-7456 South Texas
- AEP: 877-373-4858 West Texas

I just paid my bill. When will my power be reconnected?

As soon as your payment is received and/or reported to Texans Energy, we send the Reconnection order to the Transmission and Distribution Service Provider (TDSP, also known as your utility company) for your area. If you have a traditional analog meter, please be advised that it can take 24-48 hours for your power to be reconnected, depending upon the workload of the TDSP technicians. If you have a digital Smart Meter, it can take only a few hours for your power to be reconnected, but it still does depend upon the workload of the TDSP technicians.
You can call the TDSP for your area to obtain an estimated time frame in which your power will be reconnected. This information can be found on your Texans Energy bill and is provided below by area.
Houston and Surrounding Area
CenterPoint Energy: 713-207-2222 Texas-New Mexico Power: 888-866-7456 Dallas/Fort Worth and Surrounding Areas
Oncor Electric Delivery: 888-313-6862 Texas-New Mexico Power: 888-866-7456 South Texas
AEP: 877-373-4858 West Texas
AEP: 877-373-4858 Oncor Electric Delivery: 888-313-6862 Texas-New Mexico Power: 888-866-7456 For any further questions, please call Texans Energy Customer Service at 1-855-508-3926 to speak with a Phone Representative.

If I switch electricity suppliers, will my reliability be affected?

By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response, and meter reading from your current utility. Your utility company will not change, just the supplier of your electricity and/or natural gas.

What is a Smart Meter?

A Smart Meter reads your usage in more detail than a conventional meter. The advanced meter communicates usage information via radio frequency back to the local utility for monitoring and billing purposes, called telemeter, so your meter does not need to physically be read by a technician.

How do I refer a friend?

You can refer a friend and receive $25 bill credit on your current contract by having them call in and mention your name with our Customer Care representative when they are signing up for a contract with us.
You will not receive your credit until they are enrolled and have made their first payment on a bill.

Will I receive notification when my contract expires or will I be automatically renewed?

Texans Energy will notify you in advance of your contract expiration.

I run a company and I would like to receive an invoice?

By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.

Will I save money by signing up with Texans Energy?

Future savings depend on the direction of commodity prices, which can be very volatile; however, you are not guaranteed savings. Historically, Texans Energy's rates have been very competitive. Our fixed-rate products offer stability and protection from fluctuating energy costs. You receive highly competitive pricing, plus the ability to budget your energy costs because your fixed rate is locked in for the term of your contract. The market may rise and fall, but your fixed rate will be secure for the length of your contract term.

What is a Retail Electric Provider?

Also known as the REP or electricity company you chose for your home or business, a Retail Electric Provider is a company that has been approved by the Texas Public Utility Commission (PUCT) to sell electric services.
A REP is different from the Transmission & Distribution Service Provider (TDSP, also known as the utility company) for your area. The TDSP owns, maintains, and reads the lines, poles, and meters for a given area. You cannot choose your TDSP, but you can choose your REP if you live in a deregulated part of Texas. The REP secures the power you use, the TDSP gets the power to your home.
For example, if you presently receive an electric bill from Texans Energy, then Texans Energy is your REP.