loading
FIND AN ENERGY PRODUCT THAT SUITS YOUR NEEDS!

Frequently Asked Questions

Who is Texans Energy?

Texans Energy is a retail energy provider based in Sugar Land, Texas. We currently offer electricity to residential and business customers in the competitive Texas energy market. With extensive industry knowledge and experience, we are quickly growing into a nationally branded, full-service energy company.

What is electric choice/ deregulation and what does it mean to me?

In certain states across the nation, consumers have the power to choose their energy supplier. Commonly, these areas are known as deregulated, or electric choice, markets. In these markets, consumers are no longer forced to receive a one size fits all energy rate from their utility. Licensed competitive energy suppliers such as Texans Energy can enter these markets and offer a variety of electric power choices directly to consumers. While the utilities in these areas still deliver the power through their distribution network, the customer can take advantage of choosing their own competitive electricity supplier.

Does Texans Energy provide service in my area?

Texans Energy currently serves electricity customers in Texas. Search for plans in your area by entering your zip code at this page!

Is there a fee to switch to Texans Energy?Popular

No. Texans Energy does not charge you a switching fee.

Do I need to let my current provider know that I am switching?

No. It is not necessary to notify your current provider of your intent to switch. Before deciding to switch, we recommend referring to the Energy Facts Label (EFL) associated with your current rate, especially if you committed to a service period greater than 6 months. In these instances, your current provider may assess an early termination fee. Once you have completed your enrollment with Texans Energy, we will notify your utility of your request to switch suppliers on your behalf. No additional action is needed on your part.

How do I sign up for Texans Energy?

Sign up via the web at www.MyTexansEnergy.com or call us toll-free at 855-508-3926

Will my service be interrupted if I switch to Texans Energy?New

No. Switching to Texans Energy is so easy, we made a name for it: TexansSwitch!

How long will it take to switch my electricity service to Texans Energy?

Your utility controls how long it can take to switch your electric service. In utilities like Centerpoint, Oncor, AEP Central, AEP North, or Texas-New Mexico Power, your switch can occur in 3 to 5 days, depending on your meter read cycle.

What happens when my contract expires?

Texans Energy will send you a notice before your contract end date letting you know that it is time to renew your electricity service. At that time, we’ll offer you the best rate possible for continued service at your home or business. If you do not renew with Texans Energy, you will be placed on our monthly variable product with a rate that is based on market conditions. Please refer to your Terms of Service Document for more information.



Deposits

When will I receive my deposit refund?

Deposits are returned at the end of your Texans Energy plan term. You will receive your deposit refund if you meet the following requirements:

• You must have remained an active customer throughout your contract term
• You paid your bill on time each month throughout your contract term

If you decide at the end of your contract to leave Texans Energy, the deposit will first be applied to any outstanding balance that you may have on your account. If you have any remaining deposit amount, it will appear as a credit on your final bill. Once you receive your final bill and make your payment on time, the credit will be refunded to you.

Deposit Waiver Program

You are eligible to receive a waiver for the deposit if you meet one of the following criteria:

a) You are 65+ years old

If you are 65 years of age or older and do not have any overdue electricity payments, please send us a copy of your driver’s license and most recent electricity or utility bill.

b) You are a victim of violence

If you are a victim of domestic violence as recognized by the Texas Council on Family Violence, you can send us a completed and signed certification letter from the Texas Council on Family Violence to confirm your status. The signed certification must be dated within the last 12 months.

c) You are in good standing with another electricity retailer and have been for the past 12 months.

If you have been a residential customer of any retail electric provider or an electric utility and were not late paying a bill more than once in the last 12 months, please contact your current electricity provider to provide a letter of credit on your behalf.

d) You are medically indigent.

You are considered medically indigent as certified by a government entity or government funded energy assistance program and physician.

e) You are Active Military.

If you are currently serving in the U.S. Military, send a copy of your active military ID.



Billing and Payments

Will I receive two electric bills if I choose Texans Energy as my supplier?

No. You will continue to receive a single monthly bill from your electric utility, which will include the electricity supply charges from Texans Energy.

Who do I contact if I have billing questions?

If you have a question about your Texans Energy electricity supply charges, please email us at info@MyTexansEnergy.com. If you’d prefer to speak to one of our local Customer Service agents, please call us at 1-855-508-3926.



Payment Options

When you receive your Texans Energy invoice, there are several convenient ways to make your payment.

TO PAY ONLINE: New

Please visit Texans Energy’s Customer Portal at: https://megaenergy.ecinfobill.com/eService/Logon.aspx.

** You will need to have established an online account number. See instructions below for more information about this important step.

TO PAY BY PHONE:

Please call Texans Energy Customer Care at 1-855-508-3926, and press option 1.
Please refer to your Terms of Service as service fees may apply to this option.

TO PAY BY MAIL, PLEASE SEND A CHECK TO:

Texans Energy
PO BOX 205040
Dallas, TX 75320-5040

*Be sure to include your Texans Energy account number and allow adequate time for U.S. Mail delivery time.

TO PAY VIA YOUR BANK'S BILL PAY:

Texans Energy accepts payment from most major bank and financial institution’s Bill Pay services. Please note that it may take up to 7 business days for your payment to post.

Texans Energy accepts all major debit/credit cards.



Customer Portal

How do I access my account online?

If you are a Texans Energy customer, you can manage your electricity account online. The customer portal is accessible via the Texans Energy website www.mytexansenergy.com by selecting the Login button at the top.

If you have not registered your Texans Energy account already, you will need to do so to view your account online.

How do I register my account through the online customer portal?

To register your for online account access prior to the receipt of our first invoice, you can e-mail your request to info@mytexansenergy.com or contact our Customer Service department at 1-855-508-3926.

You’ll need to provide information such as your name, your service address, and ESI ID (if available to you).

To register for your online account after receipt of your first invoice, you’ll need to communicate your Texans Energy account number and PIN using the methods described above. This information is located on the left-hand side of your invoice.

I have more than one account with Texans Energy. Will I receive an account number for each of my accounts?

Yes, you will receive a new account number for each Texans Energy account. Also, you will need to register each account through the customer portal using a different user ID. The portal does not allow users to access multiple accounts with the same username.

If I received a new account number, do I need to re-register with the customer portal?

Yes. If you received a new account number, then that account needs to be re-registered through the customer portal to access your new account information.

How do I see previous bills?

To view previous bills, click on View bills, then click on the magnifying glass for the invoice you wish to review.

How do I set up autopay?

To set up auto pay, select ‘Online Payment’. Then select ‘Add Payment Account’. Enter the payment information. After completion of adding the payment account, you will have the option to select the radio button to add autopay using the payment account that was created.

How do I change my bill delivery settings?

Please send us an email at info@mytexansenergy.com or contact us at 1-855-508-3926 to make changes to your bill delivery preferences. You can choose e-mail, US Mail, or both.

How do I view my electricity usage?

Select ‘View Usage History’ from the home screen. On this page, you will see your usage history along with a bar graph. Additionally, Texans Energy is planning to enhance this feature by offering its customers robust energy usage reporting, ongoing insights, and smart saving tips.

Agency Pledges

To submit a pledge agreement on behalf of a Texans Energy customer, please request and fill out the necessary forms and send to info@mytexansenergy.com

What is an Agency pledge?

An agency pledge is a payment arrangement between a third party and a customer. The agency has 45 days to send payment for the amount owed.

How does an Agency pledge work?

Agency pledges protect customer accounts from disconnection by sending payment on the customer’s behalf. Once a pledge payment is made, however, the customer is responsible to continue to pay any remaining balance, as well as all future bills.

Will my bill show that I received an agency pledge?

Your bill will reflect that a payment was made but it will not specify the source.



OTHER

What should I do if I am moving?

If you are moving, please call us toll-free at 855-508-3926 or email us at info@mytexansenergy.com, and one of our Customer Care agents will assist you.

Who do I call if I have a power outage?

Your local utility is responsible for maintaining your electric service which includes the power lines and poles. In the event of an emergency or power outage, please contact your local utility company at the number provided on your bill.